Privacy Policy

Last Updated: 2025

At Base Camp Chiropractic and Sports Rehab, we are committed to protecting your privacy and handling your personal information with care. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect personal information that is necessary to provide you with quality care and to operate our clinic effectively. This may include:

  • Full name, date of birth, and contact information (email, phone, address)

  • Health history and medical information relevant to your care

  • Appointment and billing information

  • Information you provide through our website forms or digital intake systems

We may also collect non-identifying information like website usage data (via cookies or analytics tools) to improve user experience.

2. How We Use Your Information

We use your personal information to:

  • Provide chiropractic and rehab services

  • Communicate appointment details, follow-ups, and clinic updates

  • Manage billing and payment processing

  • Comply with legal and regulatory requirements

  • Improve our website, services, and communications

We will not use your information for any purpose beyond what is necessary for these functions unless we obtain your consent.

3. Consent

By providing your personal information to us, either through our website, by phone, or in person, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure of Your Information

We do not sell or rent your personal information.

We may disclose your personal information to:

  • Regulatory bodies or third-party providers (e.g. payment processors) as required by law

  • Other health professionals with your written consent

  • Our staff or contractors who need the information to perform their duties

5. Data Retention

We retain your personal health records as required by law and professional standards in BC (minimum 16 years after the last patient contact, or 16 years after the patient turns 19).

Non-medical data (e.g. email opt-ins, website form data) may be deleted earlier upon request.

6. Safeguarding Your Information

We use appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse.

Examples include:

  • Password-protected systems

  • Secure email platforms for patient communication

  • Locked storage for physical records

7. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to your records

  • Withdraw consent (when applicable)

  • Ask how your information has been used or disclosed

To make a request, please contact us in writing.

8. Website and Cookies

Our website may use cookies or analytics tools to track general usage patterns. These tools help us improve our site but do not collect identifiable health information. You can disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. SMS/Text Communications Section

Base Camp Chiropractic and Sports Rehab may send text messages (SMS) to patients and clients who have provided express consent to receive them. This section outlines how we manage SMS communications in accordance with applicable laws, including Canada's Anti-Spam Legislation (CASL).

Types of messages we may send:

Appointment reminders and confirmations

Follow-up messages related to your care

Clinic updates, health tips, and relevant announcements

How we obtain consent:

We only send text messages to individuals who have provided express consent through our website contact form, booking system, or intake paperwork. Consent is never assumed or bundled into general terms acceptance.

Opting out:

You may withdraw your consent to receive text messages at any time by replying STOP to any message we send. You may also contact us directly at drmurdoch@basecampclinic.com or call +1 778-765-3305 to request removal from our messaging list. Opting out of SMS communications will not affect your ability to receive care or access our services.

Message frequency:

Message frequency will vary based on your care plan and appointment schedule. Typical message frequency of 1-4 per month. We do not send unsolicited promotional text blasts.

Message and data rates:

Standard message and data rates from your mobile carrier may apply to messages you receive from us.

Our messaging platform:

Text messages are sent through our practice management and CRM software. Your phone number is never sold or shared with third parties for marketing purposes.

Questions:

If you have any questions about our SMS communications, please contact our Privacy Officer at drmurdoch@basecampclinic.com or +1 778-765-3305.

Contact Us

If you have any questions about this Privacy Policy or would like to access or correct your information, please contact:

Privacy Officer
Base Camp Chiropractic and Sports Rehab
Email: drmurdoch@basecampclinic.com
Phone: +1 778-765-3305