Terms and Conditions
Last Updated: 2025
Welcome to Base Camp Chiropractic and Sports Rehab. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, booking appointments, or engaging with our clinic in any way, you agree to these Terms.
1. Who We Are
Base Camp Chiropractic and Sports Rehab
Located in British Columbia, Canada
Email: drmurdoch@basecampclinic.com
Phone: 250-307-7819
Website: www.basecampclinic.com
2. Use of Our Website
You agree to use this website for lawful purposes only. You must not use it in any way that may cause damage to the website or impair the availability or accessibility of the site. All content is for general information only and should not be considered medical advice.
3. Health and Medical Disclaimer
All information provided on our website, including blog posts, videos, and resources, is intended for educational purposes. It does not substitute for a diagnosis or treatment by a qualified healthcare professional. Always consult a licensed practitioner before beginning any new health program.
4. Booking and Cancellation Policy
All appointment bookings are subject to availability.
Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a fee.
You agree to provide accurate, current, and complete personal and health information when booking.
5. Fees and Payment
All fees for services are clearly communicated at the time of booking or consultation.
We do not direct bill extended benefits. Payment is due at the time of service.
Accepted payment methods include [list: e.g., credit card, debit, e-transfer, etc.].
6. Limitation of Liability
While we strive to provide excellent care and accurate information, we are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our services or website. Your use of our services is at your own risk.
7. Privacy Policy
We are committed to protecting your personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA). Please see our [Privacy Policy] for more details.
8. Intellectual Property
All content, images, videos, and branding on this website are the property of Base Camp Chiropractic and Sports Rehab and may not be copied, reproduced, or distributed without our written permission.
9. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website will constitute acceptance of the updated Terms.
10. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.
Privacy Policy
Last Updated: 2025
At Base Camp Chiropractic and Sports Rehab, we are committed to protecting your privacy and handling your personal information with care. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).
1. Information We Collect
We collect personal information that is necessary to provide you with quality care and to operate our clinic effectively. This may include:
Full name, date of birth, and contact information (email, phone, address)
Health history and medical information relevant to your care
Appointment and billing information
Information you provide through our website forms or digital intake systems
We may also collect non-identifying information like website usage data (via cookies or analytics tools) to improve user experience.
2. How We Use Your Information
We use your personal information to:
Provide chiropractic and rehab services
Communicate appointment details, follow-ups, and clinic updates
Manage billing and payment processing
Comply with legal and regulatory requirements
Improve our website, services, and communications
We will not use your information for any purpose beyond what is necessary for these functions unless we obtain your consent.
3. Consent
By providing your personal information to us, either through our website, by phone, or in person, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Disclosure of Your Information
We do not sell or rent your personal information.
We may disclose your personal information to:
Regulatory bodies or third-party providers (e.g. payment processors) as required by law
Other health professionals with your written consent
Our staff or contractors who need the information to perform their duties
5. Data Retention
We retain your personal health records as required by law and professional standards in BC (minimum 16 years after the last patient contact, or 16 years after the patient turns 19).
Non-medical data (e.g. email opt-ins, website form data) may be deleted earlier upon request.
6. Safeguarding Your Information
We use appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse.
Examples include:
Password-protected systems
Secure email platforms for patient communication
Locked storage for physical records
7. Your Rights
You have the right to:
Access your personal information
Request corrections to your records
Withdraw consent (when applicable)
Ask how your information has been used or disclosed
To make a request, please contact us in writing.
8. Website and Cookies
Our website may use cookies or analytics tools to track general usage patterns. These tools help us improve our site but do not collect identifiable health information. You can disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
10. Contact Us
If you have any questions about this Privacy Policy or would like to access or correct your information, please contact:
Privacy Officer
Base Camp Chiropractic and Sports Rehab
Email: drmurdoch@basecampclinic.com
Phone: 250-307-7819